Fact Sheet: Contract signing ceremony for SCDF's next generation Command and Control System


The command and control system forms the backbone of SCDF’s emergency resource management system. Since 1999, the current system has served as the main tool for SCDF to respond to 995 emergency calls, dispatch emergency resources and monitor incidents. The next generation command and control system, also called the Advance C3 Emergency System (ACES) will focus beyond such core functions and provide new features and capabilities to enhance SCDF’s service to the public and the management of 995 calls.


Through an open bidding process, SCDF is awarding the contract to ST Electronics (Info-Software Systems) Pte Ltd to develop ACES. The contract is estimated to be worth about S$34 million. Work on the project will begin immediately and is expected to be completed by the first half of 2012.

The Defence Science and Technology Agency (DSTA) was appointed by the SCDF as the technical consultant for ACES. They are providing acquisition management and engineering consultancy support in the areas of command and control, communication systems, and systems integration, to help deliver a cost-effective solution that fulfils the operational requirements of the SCDF.

The next generation system adopts a modular system design approach for system flexibility to incorporate future enhancement and system interfaces to meet new operational requirements. It will harness new technologies to enhance the management of 995 calls in view of the increasing demand for emergency services.


Some of the key benefits of the Advance C3 Emergency System include: Integrated Video Hub: This allows the SCDF Control Room to receive live video footages from ground responders to have a clearer picture and understanding of the situation. Live streaming of CCTV footages from various agencies can also be integrated into the system in the future to allow live video updates from incident sites.

Integration with the Private Emergency Ambulance Service: The new system will allow active tracking of private emergency ambulances via a GPS tracking system. This will give the SCDF Control Room precise locations of each of the private emergency ambulances to allow optimal dispatch and planning of resources. The system will also interface with the Medical Protocol System launched earlier this year.

Geo-Fencing Capabilities: A geo-fence is a virtual perimeter on a geographic area using location-based services. A Geographic Information System (GIS) is integrated into the system that allows the tracking and reporting of all SCDF resources. The system also allows plotting of plume models that can be used for live monitoring of incidents involving Hazardous Materials (HazMat).

Text to Voice Capability: The system is equipped with text to voice capability. Automated voice messages can be generated for specific incidents, which can then be disseminated to callers during a call surge, ie. when there are a large number of callers for the same incident. This results in better management of hotline resources.

Other features: ACES is based on a modular system which offers the flexibility to add in new and useful features as the technology becomes available over the years. It is also equipped with numerous other features that enhance the backend operations in the SCDF Control Room, such as digital multi-channel recording, enhanced call handling capability, etc.

*Issued by Singapore Civil Defence Force Public Affairs Department